Student Q™ is a higher education virtual queue management application that utilizes 2 way SMS messaging and digital displays to increase student flow and satisfaction by minimizing long lines.
Student QTM empowers departments to managing waits/ appointments without long lines. Students receive a text message when its their turn to be seen. Students can interact with the queue using simple text reply commands, thus increasing their sense of control and satisfaction. Students are free to move about the campus to shop, eat or study. Staff can effectively manage multiple queues (waits) from a single web portal, thus increasing staff's satisfaction during peak times (fewer customer service complaints). Patient Q offers an optional self serve kiosk.
According to a recent Ball State University Study, 97 percent of college students surveyed used text messaging as their main form of communication. Colleges and universities seeking to promote a student centre environment can now do away with long lines by engaging students through their cell phones. What are you waiting for?
“I recommend Student QTM to any college seeking to increase student satisfaction by doing away with waiting lines.” Galen Martin, Director of IT, Gwinnett Technical College
Requirements: Student QTM is a web hosted, browser based application using your existing hardware (PCs or tablets) and a broadband connection. There are no costs associates with specialized equipment, pager systems or expensive supports contracts. Student QTM is easy customize and to manage. Training requirements are minimal.
Bricks and mortar colleges and universities around the country are locked in fierce competition, particularly with online schools. In today's highly competitive environment, Student Service departments are tasked with fostering a Student-centered experience, a critical successful factor in achieving and maintaining enrollment goals. As a college professor, I know my students expect a high quality education AND exceptional student services at all levels of the institution.
Enrollment and registration are typically synonymous with excitement and anxiety for most Students. The excitement of a new semester can often be overshadowed by the hassle, confusion and long lines associated with trying to get the classes you need for graduation. This leads to poor customer satisfaction.
Student QTM uses the ubiquitous cell phone to create a virtual waiting line. Over 85% of Americans own cell phones and text messaging surpasses voice calls as the primary use of cell phones. Student Q's designers worked closely with Gwinnett Technical College to build the first queue management system specifically for colleges and universities. Key features included: