A Student Satisfaction

Virtual QueueManagement System

How it Works

Queue Mobile is designed for busy service intensive industries such as higher education and health systems. Queue Mobile is a flexible, easy to use and affordable software as a service solution. Queue Mobile does not require expensive equipment or software, just a broadband connection and a Web browser. Queue Mobile offers a digital display application at no extra charge, unlike other more expensive queue management system. Queue Mobile is designed to be customized for your institutions unique Student flow..

How it Works for Student Services

To illustrate one way Queue Mobile can work, follow this scenario using a staff member as a “Queue Manager.” (By no means is this required. Individual departments can just as easily monitor and manage their own queues.)

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Students arrive to register for classes and meet with a Registration Specialist or Queue Manager who adds them to the appropriate queue or virtual waiting line, registration, financial aid, Student advisement etc. In this scenario the Registration Specialist determines the Student needs to meet with Student Advisement prior to registering for classes. The Registration Specialist asks permission to enter the Student's name and cell phone number into Queue Mobile, informing Students they will be notified by text messages when it's time to meet with the next Student Advisor.

How it Works for Students

Upon entering the Student Advisement queue, Students will receive a confirmation text message confirming they are in the appropriate queue and what place in line they are (i.e. 2nd, 3rd, 10th, etc). Based on how close the Student is to the 1st position, the Student is now free to move about the campus, to shop at the book store, to study or to tend to other university business while he/she waits.

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Furthermore, Queue Mobiles SMS technology enables Student Services to empower the Student with the ability to interact directly with the system. Based on the schools preferences, the Student can text commands to Queue Mobile to:

  • Check his/her status or place in the queue
  • To request more time in queue (bumps the Student back in line)
  • To move to another queue (e.g., Student Services or financial aid)
  • To leave the queue.
  • Check his/her status or place in the queue.

Customer Support Services

Customer Support – our commitment to client driven innovation requires a deep engagement with our clients to assure we are delivering the ROI they expect. We offer 24/7 customer services and technical support. Our web hosted platforms enable us to effectively service any client any where in the world with speed and precision. We strive for excellence in all we do.

Contact Us

Brandon Munson, FACHE, MBA
Phone 888-669-9729
Email: bmunson@ymail.com

Corporate Address:
46 Heywood Dr.
Glastonbury, CT 06033

Student QTM

Student QTM is a higher education virtual queue management application that utilizes 2 way SMS messaging and digital displays to increase student flow and satisfaction by minimizing long lines.

Student QTM empowers departments to managing waits/ appointments without long lines. Students receive a text message when it’s their turn to be seen. Students can interact with the queue using simple text reply commands, thus increasing their sense of control and satisfaction. Students are free to move about the campus to shop, eat or study. Staff can effectively manage multiple queues (waits) from a single web portal, thus increasing staffs satisfaction during peak times (fewer customer service complaints). Patient Q offers an optional self serve kiosk.

According to a recent Ball State University Study, 97 percent of college students surveyed used text messaging as their main form of communication. Colleges and universities seeking to promote a student center environment can now do away with long lines by engaging students through their cell phones. What are you waiting for?

“I recommend Student Q to any college seeking to increase student satisfaction by doing away with waiting lines.” Galen Martin, Director of IT, Gwinnett Technical College

Student QTM is more than a communication device it is a Student relationship tool that can add value to your institution. Imagine how Student Q can benefit your university or college?